INFORMATION
-- Terms and Conditions --
1. Quotation issued by Wild Dog Guest Lodge in connection with accommodation bookings to a client shall be in writing and shall be in the currency of South African Rand. Acceptance of any quotation by a client shall be in writing via return email ([email protected]), whats app messenger, booking platform messaging system. Quotations will be valid for 24 hours from the quotation released date.
2. Full booking amount (100%) will be required within 24 hours to reserve your booking with us. If the booking is made more than 30 days from stay date, 50% deposit will be payable within 24 hours to secure the reservation. The remaining 50% payment must be paid on 30 days prior to arrival.
3. All cancellations must be sent via email to [email protected]
Cancellations: Days prior to arrival: 0 - 30 days - 100% of total booking will be retained.
Cancellations: Days prior to arrival: 31 Days or more - 0% of total booking will be retained
4. Full booking amount will be refunded in case of death or hospitalisation of the person for whom, or for whose benefit the booking, reservation was made. In this case a detailed email notification with relevant certificate must be sent to [email protected].
5. The main guest who made the reservation will be required to submit the Full names and surnames of each guest (adults and children) whom the booking was made for.
5.1 The guest will also be required to submit the correct ages of the children.
5.2 Copy of Positive ID (Valid identification or drivers license) will be required upon check-in (each guest, including children - birth certificate)
5.3 The initial booking made by the main guest for him/herself and his/her initial nominated guests are not transferrable, may not be sold, donated or changed in any way whatsoever to any other guests.
5.4 Standing bookings will also not be moved to alternative dates, should the request to change stay dates fall within the 30 day cancellation window.
6. Check in time: 14h00 Check out time: 10h00 | Check in office closes at 20:00
7. Only booked guests will be eligible to access the property.
8 Rates are charged per person and not per unit.
8.1 No day visitors will be permitted to enter the premises for Lodge Insurance purposes as well as to ensure the comfort, security and privacy of all booked guests.
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-- Room sharing and child policy (child ~ aged below 12 years) --
• Sable & Nyala Cottage •
1. The Sable & Nyala Cottage can accommodate 2 adults only. An Infant (0-2 years) can be added at an additional R400 if utilising a camp cot for which bedding will be provided.
• Shawu Luxury Villa •
2. The Shawu Luxury Villa can accommodate a maximum of 4 adults and 1 child (3 -11 years) sharing in two bedrooms. One of the bedrooms also consists of a double bed sleeper couch for the 1 child. An Infant (0-2 years) can be added at an additional R400 if utilising a camp cot for which bedding will be provided. Maximum of 2 children in the 0 - 2 year category can be accommodated in this unit.
• Dzombo Luxury Villa •
3. The Dzombo Luxury Villa can accommodate a maximum of 4 guests sharing in two bedrooms. An Infant (0-2 years) can be added at an additional R400 if utilising a camp cot for which bedding will be provided. Maximum of 2 children in the 0 - 2 year category can be accommodated in this unit.
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-- Rates include --
Rates are charged per person per night.
1. Self Catering accommodation on a sharing basis with unit facilities
2. Breakfast will be included for guests who book the bed and breakfast option
3. Tea, coffee and water station with Nespresso coffee machine and pods
4.Hi-Speed Wifi
5. Daily room cleaning service, times will be arranged with guest upon check-in (exclude Sundays and Public Holidays)
6. The following welcome items will be provided to each guest on their arrival date only: Juices, waters, milk and chocolates on the bed.
-- Rates exclude --
1. All beverages purchased at Wild Dog Guest Lodge Bar
2. Lodge Laundry Services
3. Firewood, Firelighters and Ice
4. Gratuities
5. Airport shuttles and Transfers
6. Big 5 Game Drives & Kruger National Park and Panorama day trips, any additional activities and wildlife excursions
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